My cost per minute says .089, but I'm being charge at .1648/ minute

Support Help
1

I have an agent that the cost per minute says .089, but my report shows I’m being charged at .1648. I’ve check the exceptions. I don’t have more that 3500 tokens and I’m not running a dynamic greeting. This is an inbound agent that transfers calls as needed.

2

Hello @bradyflygare , can you share the call id?

3

These are for different agents, but the costs aren’t what the agent says it will be.

I ran reports for the past 2 weeks. Costs are about $.17 a minute.

Agent Number: agent_673e4f76951df6cf40a098e7f7
call_64177c022cdf071229d5b1941ad
call_b90e88d9c47439ee47f59c24b8f
call_487fc461b2874b650e81389469b

Agent Number: agent_5552398a8292c8ce2a6105c01f
call_f2c94f97d8b7b2debe9d30de3d8
call_5adc7a3b64a184324b38c569cdf
call_b9ee4bfdeb536e147df2d2dced9
call_207e6e2f76daa6f1a2b606e2cb1

Thanks!
Brady
435-817-3879

4

Hello @bradyflygare

This happened because the customer stayed on the call for a while after the transfer.

5

I thought we were only billed for the AI call time?
Are we billed for the entire time there is a call after a transfer?

6

Can you send me link to the documentation regarding how we are charged?

7

You can check the telephony pricing AI Phone Agent Pricing | Retell AI