Agent Transferring the call back to itself instead of the routed number

Support Help
1

I have an issue where my inbound agent transfers the call to itself instead of the number that is stated in the transfer call function. It also seems to be happening at the same time during the day, around 9:30AM - 10:00AM, and also at 4-5PM. I will give you some call ids so you can check.

call_c0d0500b4dfe20d33366b23cd00
call_ffef2de163b97d774765541acd6

Could this be an issue on the telephony provider side and not ours? Because I tried deleting the function and creating it again but it keeps happening at the same time throughout the day.

2

Hello @Pavle-AutoAppoint

I’ve already reported it to the team. I will update you on it and the team’s investigation