KYC verification stuck — no response from email support (3+ days)

Support Help
1

Hi Retell team,

My KYC verification keeps failing (“not verifiable”) with 3 different documents (license, resident card, passport), even though I verified successfully before on this same account. I suspect the session is stuck on your end, not a document issue.

I’ve emailed support@retellai.com three times since Aug 14 with no response, and this is blocking outbound calls for agents ready to launch.

Could someone please take a look? Happy to share my workspace ID and details via DM.

Thanks,
LuisaHi Retell team,

My KYC verification keeps failing (“not verifiable”) with 3 different documents (license, resident card, passport), even though I verified successfully before on this same account. I suspect the session is stuck on your end, not a document issue.

I’ve emailed support@retellai.com three times since Aug 14 with no response, and this is blocking outbound calls for agents ready to launch.

Could someone please take a look? Happy to share my workspace ID and details via DM.

Thanks,
Luisa

2

Hello @luisamariavaldiviajo could you please share the email address you used to contact us, along with your Org ID? This will help us locate your request and investigate it further.

Thank You