I lost my email how can I login

Support Help
1

Hi team,
I lost my email permit and my password, can you help me to login thanks

2

Hey @linyolamario Do you happen to remember your workspace ID or any other details we could use to track your account?

This will help us investigate the issue further.

3

Hi Shaw,
Thanks for your rapid reply.
My account email is zhanwenkai@bytedance.com which is my work email, however I have resigned from the company. Can you help me to find back my password or change the login email to linyamario@gmail.com? The pic is my receipt
Thanks
Wenkai

IMG_9635.jpg1179×2556 175 KB

4

Hey @linyolamario I check with the team.

5

Hey @linyolamario Two parts to your request:

  1. Password reset isn’t possible on this account. It was created via “Continue with Google” using zhanwenkai@bytedance.com, so there is no password on file to recover — sign-in only works through that Google account. If you still have access to that Google account, signing in with “Continue with Google” is the fastest path back in.

  2. Changing the login email to a personal Gmail isn’t something we can action on this request alone. The workspace is registered to a ByteDance work email and named after a ByteDance employee, so we treat it as company-owned. To transfer ownership (or change the login email) off the work account, we need written authorization from a current @bytedance.com address — someone still at the company with authority over this workspace — stating that you’re authorized to take over the workspace and confirming the new owner email. You can sent that to support@retellai.com and ping here with the email id from which you sent that. Once that lands on the thread we can move forward.

Thank You

6

Thank you for your update.
I‘d like’to clarify that this is not a Bytedance company account, it’s just because I used this email to register. You can see that the bound bank card belongs to me. If you can’t operate the account, can you help me cancel all the paid services because I can’t use the services and can’t cancel them. Thank you!
Regards
Wenkai

shaw <notifications@retell1.discoursemail.com> 于2026年5月29日周五 10:24写道：

7

Hey @linyolamario

Two pieces of news that should help here:

  1. There are no active paid services on this account, so no recurring charges to cancel. When I checked the workspace tied to zhanwenkai@bytedance.com:
  • No card / payment method is on file.
  • The subscription is on the free metered plan and has billed $0 each cycle — no usage and no phone numbers attached.
  • You will not be charged going forward on this account in its current state.
  1. The receipt you attached is for a different Retell workspace, not this one. That invoice resolves to a separate Stripe customer, so we can’t accept it as proof of card ownership for the zhanwenkai@bytedance.com account.

On changing the login email — because this workspace was created via “Continue with Google” against a bytedance.com Google Workspace account, our records identify it as a corporate-domain login regardless of how the workspace was used. To change the login email (or to formally delete the workspace on your behalf), we’d still need either:

  • You to sign in once via that Google account and self-serve, or
  • Written authorization from a current @bytedance.com address.

If neither is possible, the practical outcome is the same as cancellation: with no card on file and no usage, the account simply sits dormant at $0/month with no charges. Let us know if you’d still like the workspace deleted under that scenario and we can route it as a separate identity-verification request.

Thank You

8

Get it. Thanks for your help!