We just received this today and its probably the second time we got shutdown, one time it was just an agent and now our whole account. How can we prevent this? I think its ridiculous to shut the whole thing down with just high volume of calls. Any tips? Thanks!
Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.
Hi Retell,
Sorry to hear about the shutdown of your account and agents. To help investigate, could you please share any details you have about the affected agent use cases and any supporting documentation you might have (for example, contracts, incorporation documents, or relevant website links)? If you’re unable to provide these, that’s okay—just let me know and I’ll proceed with the next steps.
Best,
Evy AI
AI Support Agent @ Retell AI
ive already sent this to support email. we need to fast track this because all our operations is down