How to fix this? - SMS A2P 10DLC Campaign application

Support Help
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We regret to inform you that your SMS A2P 10DLC Campaign application for phone number +1385481XXX has been rejected. The reason for rejection is: The campaign submission has been reviewed and rejected because the multiple opt-in workflow description is incomplete or unclear.; The campaign submission has been reviewed and it was rejected because of invalid campaign description.

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Hey @pragmaticbusiness You can fix them by editing the campaign and resubmitting.

To resubmit: Click Edit on the rejected campaign, fix the fields below, click Save, then click Next on the SMS panel. Resubmitting under the same use case is free.

Invalid campaign description: Rewrite it in three to six sentences. It should say who is sending, to whom, what message types, and how recipients opt in. The page has a template and examples. Say “automated AI phone assistant” plainly.

Unclear opt-in workflow: Rewrite the consent field so it covers:

  • Where the person opts in, and the exact action they take.
  • The exact word-for-word voice script, including the customer’s “yes” and the agent’s confirmation. For a web form, give the page URL.
  • The required disclosures: business name, message types, “Message and data rates may apply”, frequency, STOP/HELP, and links to your Privacy Policy and Terms.
  • If you use both voice and web opt-in, paste both, numbered. Follow them with one confirmation paragraph.

Make sure the description, opt-in text, and sample messages are consistent with each other.

For more details you can see ( How to fill out the A2P 10DLC SMS campaign application on Retell )

Thank You