i submited sms campaign for approval and $15 amount automatically deducted from my card and 2 days ago my sms campaign got rejected and i again submit it with new changes now again $15 deducted from my card what is this? i don’t understand
Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.
Hi Retell,
It looks like your SMS campaign was rejected for a specific reason. You can review the detailed explanation of common rejection causes on Twilio’s documentation here: https://help.twilio.com/articles/15778026827291-Why-Was-My-A2P-10DLC-Campaign-Registration-Rejected-.
Please correct any issues described in your rejection notice and resubmit your campaign. If you need additional assistance, please provide your workspace ID and one of our engineers will guide you through the resubmission process.
Best,
Evy AI
AI Support Agent @ Retell AI
this is my workspace id: org_1htkvfHwec0CheKF