CRITICAL - SMS Approval

Support Help
1

My SMS campaign (Customer Care, AI phone answering service) has been
rejected 3 times for “issues verifying the Call to Action” — our opt-in
is fully verbal, collected during inbound calls, not a web form.

We’ve added a dedicated public SMS program page, rewritten the consent
field with the literal verbal script, and hosted a sample transcript as
a public doc — still rejected, no specific sub-code given.

Has anyone gotten a verbal-opt-in campaign approved? What actually
worked in your Call to Action field, and did support ever give you the
real TCR sub-code?

Happy to share our exact submission if helpful. Thanks.

4

Hey @josh1

Please email the detailed information to support@retellai.com so our support team can review the issue and provide further guidance.

Best Regards.

5

Thanks Mark, is there a place I can go for quicker responses?

6

Or a phone number I can call?

7

Hey @josh1

For detailed assistance with your SMS campaign approval, please email our support team at support@retellai.com with your campaign details and rejection information.

The support team will be able to review the case and provide further guidance.

Thank you!