Deleted agents reappear in the UI

Support Help
1

Hi there,
I removed some of the agents that I created for testing purposes before, but they all reappeared after a couple of days and can’t be removed from the UI again. I believe this is a bug and I’d appreciate your attention. Thanks.

2

Hey @hasheminia.amir Hey, could you please share your Org ID? Also, would you be able to provide a Loom video showing the steps you’re taking to delete it and how it reappears or cannot be removed from the UI? This will help us investigate the issue more effectively.

Please make sure to hide or redact any sensitive information before sharing the video.

Thank You

3

This is the ORG ID: org_ltz1H9YhkNSvxbgf

This is the loom: Interface Items Reappeared and Cannot Be Removed | Loom

Thank you

4

Hey @hasheminia.amir I have reported this to the team, and we will get back to you as soon as we have an update.

Thank you

5

Hey @hasheminia.amir I just checked with our team. Could you please provide the names/IDs of all the agents you would like to delete?

Once we have that information, we’ll be able to assist you further.

Best regards

7

@Shah-Fazal - We are also seeing the same problem across all of our accounts

8

Hey @Sean_Whelan_AYB_AI Could you please create a new ticket Support Help here and share your organisation ID along with the relevant agent IDs?

This will help us track and investigate the issue more efficiently.

Thank you!

9

I mean they are already deleted and also shared in my Loom, if this genuinely helps, I can manually paste agent IDs one by one.
/agent_11984f85e9ded58b1f8b18c371
agent_6fbc8c2ef2fdaca96aa7e82b44
agent_c4283c08115558f2acf0c72c2d
agent_67023537eb31c1b3be55ae1f0c
agent_7f5752805d4af9b645c6c692b2
agent_2b8c5363ebf6acaf6d7fdcf61f
agent_cd6bdfadaae2a01f87fca63330
agent_0b95a15fc69b505e4c0d002c58
agent_0b95a15fc69b505e4c0d002c58
agent_20e89ebade5fa2356bd8d68d11
agent_ecd0d247cfa65e8fe909138dd5
agent_a99f6321f86bda45a192189427

10

@hasheminia.amir Reported

11

Very much appreciated. this is also a “previously removed” agent.

agents/agent_11984f85e9ded58b1f8b18c371

12

Hey @hasheminia.amir The issue should be resolved now. Let us know if you are still seeing the old agents.

13

Thank you @Shah-Fazal
Except this one agent_11984f85e9ded58b1f8b18c371
The rest have been removed

14

@hasheminia.amir Checking with team