Orphaned agent rows in dashboard — delete fails

Support Help
1

Our dashboard’s Agents list shows ~25 leftover test entries (names like “TEST-…-DELETE-ME”, “VERIFY-…”, “TEST-sendlink-…”) that were already deleted via the API (delete-chat-agent / delete-conversation-flow returned 2xx; get-agent and get-chat-agent now return 404 for them). The dashboard still renders the rows, and clicking Delete shows “Failed to delete agent. Please try again” — presumably because the underlying agent is gone but its version-index row wasn’t cleaned. We also hit a related API error while paginating list-agents: 500 — "Failed to get agent_eb82553e3c4f3ecac946114f16 from agent-version". Could you purge the orphaned index rows on our account? Example ghost: “TEST-dwc-cleaning-handoff-DELETE-ME” (agent_83bc3f49f217207bcd3e55b356, 404 on get). Happy to provide the full list.

Please let us know we can clean up that UI

2

Hey @betterdchronos Can you share your org ID? Regards

4

org_JTpZvthjwuYnZHKp

5

Hey @betterdchronos I have escalated this to the team, and we will get back to you as soon as we have an update.

Regards

6

Hey @betterdchronos I spoke with our team, and they’ve asked if you could provide the names/IDs of all the agents you’d like removed.

Once we receive the list, we’ll proceed with the request.

Best regards

7

They are the ones with Test in them

8

They’re gone now. Thanks