All deleted agents are back on the retell agent dashboard ui

Support Help
1

DELETED AGENTS SHOWING BACK ON UI ISSUE!

Hi Everyone/Retell Support, I have encountered an issue with the Retell UI today (04/07/026), where all of my deleted agents that I have built in the past since the start of the retell account have appeared back on the UI, these agents can’t be accessed back but its still on the display on the agent dashboard UI and I am unable to delete these old agents even if I try due to some type of bug, I would like to know if this issue is happening anywhere else and if its possible to get a quick update on this UI issue with old deleted agents.

ERROR IMAGE WHEN TRYING TO ACCESS THE DELETED AGENTS THAT SHOWS UP IN UI:

Error Retell
Error Retell567×282 8.79 KB

2

Hey @AI-Elevate Can you share your ORG ID?

3

@Shah-Fazal , I have multiple accounts within Retell, do you want me to share all of the Org ID’s here in this chat?

4

@AI-Elevate Can you share for this one so i can Report it to the team. Thanks

5

No problem here is the org id:
org_oQh7zX2jVoXmpk9l
@Shah-Fazal

6

@AI-Elevate I have escalated this to the team for review, and we’ll provide an update as soon as we have more information.

Thank You

7

Hey @AI-Elevate I just checked with our team. Could you please provide the names/IDs of all the agents you would like to delete?

Once we have that information, we’ll be able to assist you further.

Best regards

8

Hi @Shah-Fazal ,
I am unable to pull the agent ID of these agents as in order to access the agent ID I must must enter the agent builder UI, but it wont let me to enter the agent builder UI as it says the agent does not exist. Some Agents don’t have any names either but here are the names of some old agents that I do have names of:

  • (Outbound) AI Sales Agent - Direct Dental Practice Contacts - Ireland
  • (Outbound) AI Cold Calling Sales Agent - Personal Dental Contacts
  • (Inbound) Global Megla Dental Receptionist
9

Hey @AI-Elevate The issue should be resolved now. Let us know if you are still seeing the old agents.

Thank You

10

Hi @Shah-Fazal, Issue has been resolved, thanks for your assistance :collision: