Is there a way to stop caller data being saved in the contacts section (as this is a regulatory issue)?
Hello @Aging.Dev We don’t currently have a simple workspace-level toggle to disable Contact creation for phone callers. Contacts may be created automatically after conversations or through CRM syncs. If the compliance issue is retention of call audio/transcripts/PII, you can configure Data Storage Settings per agent to avoid retaining sensitive call data in Retell.
Thank You