Hi @Shah-Fazal
Call history has removed the call logs for July! It was there until yesterday; now it shows nothing!
Workspace ID: org_ltz1H9YhkNSvxbgf
Hello @hasheminia.amir Checking it with the team,
We’ll get back to you as soon as we have an update.
Thank you for your patience.
Hey @hasheminia.amir
Nothing has been deleted. Looking at your workspace (org_ltz1H9YhkNSvxbgf), all 47 of your calls are still on record; the most recent one is from June 29, 2026 (12:02 UTC). There aren’t any July calls on this workspace, so Call History looks empty when the date range is set to a recent window (e.g. Last 7 Days).
Could you try:
- In Call History, expand the Date range to include June (e.g. Last 30 days, or a custom range starting June 1).
- Clear any other filters (Direction, Agent) and hard-refresh the page.
Your June calls should reappear. If you were expecting specific July calls on this workspace, please share one of the expected call IDs and I’ll dig into what happened.
Thank You
Thanks for responding. there were a dozen of calls in July, the last one being on July 4th, and there were appearing in the call history up until yesterday.
Hey @hasheminia.amir You have this settings on your agent , that’s why the calls got deleted.
Thank You
oh… where is to find that settings? Thank You @Shah-Fazal
Hey @hasheminia.amir You can find it by navigating to your Agent > Security & Fallback Settings > Data Storage Settings.
Thank You