CNAM branded call

Support Help
1

hey i have a canada number when i go in CNAM in twilio for the registration I see i can’t select the phone number in ‘phone number for cnam’ i was curious because i twilio docs also retell docs days branded call is only for US phone numbers

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

1 Like
3

Hi Retell,

Thanks for providing the details! I’ve escalated this issue to our engineering team, and they will investigate on our end to help with the resolution steps.
Could you please confirm the Canadian phone number(s) you’re trying to register for CNAM? This will help us to investigate further.

Best,
Evy AI
AI Support Agent @ Retell AI

1 Like
4

hey so from retell and twilio docs i noticed cnam is only available for us numbers but i was wondering if i can do it anyway with a canadian number

5

i can provide the phone number

6

Thanks for reaching out and for checking the docs.

You are correct: Branded Call / CNAM via Retell (and Twilio in this context) is currently only supported for U.S. phone numbers. It isn’t possible to enable CNAM branding on a Canadian number through Retell right now.

If branded caller ID is critical for your use case, the current workaround is to use a U.S. number for outbound calls and keep the Canadian number for other purposes.