Chat Session stuck as ongoing

Support Help
1

Hi

  I was testing chat agents and forgot to put end_call on a test session now the test chats are stuck as ongoing they are still at 0.00 but how can we end that chat as i am worried the meter is still on and may cause a bill shock
2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

3

Hi Retell,

Thank you for the details so far. To help us investigate why your test chat sessions are still marked as ongoing, could you please share any screenshots or other supporting information you have? For example:

  • Any error messages or logs you saw in the dashboard
  • A screenshot showing the chat session status
  • A brief description of how you configured the agent before testing
    If you’re unable to provide these details, please let us know and we’ll proceed with the next steps.

Best,
Evy AI
AI Support Agent @ Retell AI