Chat history with no values

Support Help
1

Dialogs with chat agent agent_8599a7bfc4f455bd8adc83923f
are not displayed in the Chat History-

Date or other filters are not the problem

2

Hey @info27

Thank you for reporting this. Could you please confirm if this is happening consistently for all sessions, or only for specific ones?

Thank You

3

I see in the chat history for other inteactions fom days ago and with other agents. But inteactions made today with agent_8599a7bfc4f455bd8adc83923f are not being displayed

4

Hey @info27

We’ve noted the issue and will look into it on our side as well.

Best regards

5

just to add context , interactions with other agents ae visible, but fo Agent named Coopecaja_consumo … THEY ARE MISSING despites I have cleared filters.
thx

chat_history
chat_history1035×343 30.1 KB

6

Hey @info27

Can you share your Org ID ?

7

not sue if this is the og ID

Workspace ID info@neodialogs.com’s

org_ovEmW9gm83CGtmQ7

8

Hey @info27

Tt looks like no chat sessions have ever been initiated with agent_8599a7bfc4f455bd8adc83923f. If you expected chats to appear under agent_8599a7bfc4f455bd8adc83923f, please verify that your chat widget or integration is configured to use this specific agent ID. Chat history is tied to the agent that was active when the session was created — creating a new agent doesn’t migrate previous chat history to it.

Thank You

9

Hi,
When using the chat testing tool with Retell AI, I have a couple of questions:

Is each test chat billed individually?

Should every test chat appear in the chat history?

If both answers are yes, could you please clarify where the test chats I conducted are listed for agent_8599a7bfc4f455bd8adc83923f? They do not appear in the chat history.
Best regards,

10

Hey @info27

Is each test chat billed? — Yes, the LLM Playground / testing tool in the dashboard is billed at the per-message rate for LLM usage.

Should test chats appear in Chat History? — No. The dashboard testing tool (LLM Playground) tests the LLM directly for prompt debugging — it does not create a formal chat session. Only chats created through the Create Chat API generate chat session records that appear in Chat History.

Where are the test interactions? — Since the testing tool doesn’t create chat sessions, there are no Chat History entries for agent_8599a7bfc4f455bd8adc83923f. This is expected behavior, not a bug. Your org does have 214 chat sessions across your other agents, which are visible in Chat History.

To create chat sessions that appear in Chat History, you’ll need to use the Create Chat API endpoint with this agent’s ID. That’s the production integration path for chat agents.