We’d like to implement automatic follow-up messages for outbound SMS chats when a customer has not replied after a set period.
Currently, /create-chat-completion can add/generated messages in the chat, but those messages do not appear to be delivered over SMS. Is there any supported way to make /create-chat-completion send the generated message through the existing SMS chat transport?
If not, could Retell add native auto follow-ups for outbound SMS chats, or provide an API endpoint to send an agent-generated SMS message into an existing sms_chat conversation?
Second this, it would be a dramatic improvement for SMS based conversations, since many contacts might not respond as frequently as we’d like and sometime need an extra AI nudge.
Guys this is a huge feature blind spot for Retell. @zachsents has anyone gotten back to you on this? At least give us the option to implement some sort of webhook that allows us to wake up the chat, read the conversation transcript, and then issue a follow up text. Something!