You can enable Block Interruptions in the node settings to prevent users from interrupting the agent during specific parts of the conversation.(1)(2)
When enabled, the agent will not be interrupted by the user when speaking.(1)(2) This is particularly useful for opening greetings or important disclaimers where you want to ensure the agent completes its message before the user responds.(3)
To configure this for your first node (opening greeting):
- Navigate to your conversation flow
- Select the first node (your greeting node)
- In the node settings, enable Block Interruptions(1)(2)
- After the greeting completes, transition to your main conversation node where interruptions can be allowed(3)
This approach ensures the opening greeting is delivered completely while still allowing natural interruptions during the rest of the conversation.(3)