Can the first message be uninterruptable?

Support Help
1

I need for the person to hear that it is a recorded line in the first message. however if the person starts speaking or interrupts the first message that gets lost and the bot is not compliant

2

Based on the available sources, there is a community-suggested approach to handle mandatory consent and recording disclosures(1).

The recommended solution involves structuring your prompt to enforce consent collection before proceeding. Here’s the approach(1):

Mandatory Consent Protocol

Begin every call by stating the recording disclosure and requesting consent(1). The prompt should include instructions like(1):

  1. Start with: “Hello, this is [Your Bot Name], an AI assistant. Before we continue, I need your permission.”(1)
  2. Immediately ask: “Do I have your consent to proceed with this call? Please answer Yes or No.”(1)

Handling Interruptions

If the caller interrupts while you’re asking for consent(1):

  • Let them finish speaking(1)
  • Then say: “I apologize for the interruption, but I must have your clear consent. Let me ask again.”(1)
  • Return to asking for consent(1)

Response Handling

Listen for a clear “Yes” or “No”(1). If the answer isn’t clear, ask again(1). Without clear consent, the call should end(1).

The key is to add this as the first state after the greeting and structure your prompt so the agent cannot proceed without obtaining explicit consent(1).

For additional guidance on implementing this requirement, you can:

3

Hello @rpetkov
You can enable Block Interruptions on the first node to prevent the user from interrupting the agent on the first message.

image
image389×104 5 KB

4

You can enable Block Interruptions in the node settings to prevent users from interrupting the agent during specific parts of the conversation.(1)(2)

When enabled, the agent will not be interrupted by the user when speaking.(1)(2) This is particularly useful for opening greetings or important disclaimers where you want to ensure the agent completes its message before the user responds.(3)

To configure this for your first node (opening greeting):

  1. Navigate to your conversation flow
  2. Select the first node (your greeting node)
  3. In the node settings, enable Block Interruptions(1)(2)
  4. After the greeting completes, transition to your main conversation node where interruptions can be allowed(3)

This approach ensures the opening greeting is delivered completely while still allowing natural interruptions during the rest of the conversation.(3)