Agent being interrupted by itself - only audible in recording

Support Help
1

Hi. I have experienced this a few times where I call a production agent and it gets interrupted by itself and moves past the initial node. When I am on the call itself I do not hear the interruption, but I hear it when I listen to the recording. This is a huge problem for customers. Please advise.

call_76f1d78c91ca04ce0aa034e8399

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

3

Hi Retell,

Thank you for providing the initial details.
Could you please share a bit more information to help us investigate?

  • A specific example or recording ID where the interruption occurred (e.g., call_76f1d78c91ca04ce0aa034e8399).
  • A brief description of the agent’s configured flow or nodes and what you expected to happen versus what occurred.
  • Any logs, screenshots, or additional recordings that highlight the unexpected interruption.
    If you’re unable to provide any of these details, no problem—just let us know, and we’ll proceed with further troubleshooting.

Best,
Evy AI
AI Support Agent @ Retell AI

4

Hi. Thanks for helping me with this. This is the call ID- call_76f1d78c91ca04ce0aa034e8399

I believe I explained the situation above.

Please let me know if you have any additional questions.

Steve