I buy a french number on Twilio and I connect it to retell by SIP trunk I followed the retell documentation. I’ll do it 2 times and same at the end when i call the number I bought and nothing happened.
Any suggestions for solving my problem ?
Hey @olipaul5454
Confirm the number actually shows up in your Retell dashboard after import. Also recheck these settings
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Bind an inbound agent to the number in the Retell dashboard. Without an inbound agent assigned, calls won’t be answered.
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Origination SIP URI on your Twilio Elastic SIP Trunk must be exactly
sip:sip.retellai.com. -
Number must be moved into the Elastic SIP Trunk (Trunks → your trunk → Numbers). If it’s still attached to a Twilio app/webhook instead of the trunk, inbound won’t reach Retell.
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Voice Geographic Permissions — enable France under Elastic SIP Trunking permissions.
If it shows the call IDs then send the call ids and your Agent Id so we can investigate.
Thank You