Inbound call not connecting

Support Help
1

I have integrated twillo number with Retell ai .I have setup everything according to the document Twilio - Retell AI . My outbound call is working fine. But inbound calls are not connecting. Please help me with this.

My Twilio number is: +14179224753

2

Hey @nsen59341 Can you share your Org ID, Agent ID and can you confirm

Origination URI: In your Twilio Elastic SIP Trunk → Origination settings, make sure the SIP URI is set to:
sip:sip.retellai.com

Number assigned to trunk: Confirm your number +14179224753 is moved to the Elastic SIP Trunk (not just purchased in Twilio).

Number imported to Retell: Ensure the number is imported into your Retell dashboard so Retell knows how to route inbound calls.

Thank You

3

Agent ID: agent_dbe3ce323fb1e60ab819747746
And I checked these things:

  1. My Twilio Elastic SIP Trunk → Origination settings, make sure the SIP URI is set to:
    sip:sip.retellai.com
  2. 14179224753 is moved to the Elastic SIP Trunk
  3. The number is imported into your Retell dashboard
  4. This is the SIP Trunk ID: TKf425e87048a2e79d1ca7430ccdaec750
4

Hey @nsen59341 checking with the Team

5

Hey @nsen59341

Could you please remove the inbound webhook and try again? If it works, then the inbound webhook has an issue that is likely causing the calls to be rejected.

Thank You

6

In that case it is saying ‘Line Busy’

7

Hey @nsen59341 you didn’t remove the inbound webhook, Team just removed it and called and its working , the inbound webhook has an issue that rejects the call.

Thank You