Hi Retell Team, I was charged $350.97 on January 29 for “concurrency x80” due to an accidental, brief adjustment of the concurrent calls limit caused by UI lag. The limit was immediately reverted back to 20. I’m also seeing an upcoming invoice of $698.51, which appears related to the same unintend…

Hello @Ai_Pro_Partner_Team , Can you tell me what email you sent it from, and I will forward your ticket to the billing team.

Urgent: Incorrect Concurrency Charge and Upcoming Invoice Review

satish2352test February 6, 2026, 9:28pm 11

@Omar_Ashraf created new ticket

Above is a link

Can you please look into this

Thanks

Topic		Replies	Views
Incorrect concurrency charge and upcoming charges Support Help account-and-billing	1	11	February 6, 2026
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