The agent is unable to understand the beginning of the call due to poor transcription quality for some odd reason. The audio of the caller right at the start is not properly recognized, which affects comprehension, but it improves as the call progresses. This issue occurs in multiple calls, not just the examples provided.
Call ID 1 = call_5ae5ccfd613c141f0e00e055b48
Call ID 2 = call_e69ed069b340b62a474f8cfa00d
Call ID 3 = call_6a3e177587446917c468f3ea875
Call ID 4 = call_6ddaaf9d4ec985ff8be57988288
Hello @aamran
I’ve escalated this to our team for further review.
We’ll update you as soon as we hear back.
Best regards
Hello @aamran
Our team has reviewed the four calls, and in each case, the audio quality was very poor or cut off, making it difficult to understand the caller.
They also noticed that all calls were from the same number, which suggests this may be a client-side issue (e.g., a faulty microphone or poor network connection).
We recommend checking the device and network and trying again.
Thank You