Agent starts conversation with complete nonsense

Support Help
1

On Random calls, the agent starts out with complete nonsense, rambling about various words, comments, etc that are not part of the script.

On the example below, it ran the outbound script on an incoming call. However, the output was jibberish.

agent_6893945c8a05acd19c368c28df
call_7f9eeda6c62f91b9346639344f5

It has happened several times on other calls. Once it gets on track, it seems to be fine. I was not sure if the issue was in the recording or the actual call, but I think it’s the call itself.

2

Is your first message static or a variable?,

I’ve replicated this in testing and that was due to me having a variable as the agents first message without populating it with any input.

3

Hey @support4 Checking your Call with the team.

4

Hey @support4 It should be fixed now.

5

was this a system-wide issue? I would have presumed it was how the agent was setup, but if retell had to fix, what was the issue?