I have an sms agent that stopped working. It is custom telephony with twilio, and no longer recieves texts. I tried deleting and re adding the number, reconfiguring it with my agent, and even creating another SIP trunk on my twilio side, still the same issue. Voice works fine, as I can make calls to the same twilio number, only sms functionality is down. I don’t get any texts visible on my retell side (chat history) but my twilio gives me a 404 error 11200: HTTP retrieval failure. I have also tried re establishing the “Setup SMS Function” by re inputting my twilio credentials with a fresh number, still no sms functionality. SMS was working fine as of a few days ago, and only recent testing today (March 18) it did not work. My sms agent id is agent_7ded56d4afdade0f1964feb57b.
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Hi Retell,
Hi there,
Here are some resources to help you with your Twilio SMS integration:
- Video Tutorials: Access introductory videos for integration setup at Retell AI Docs. https://docs.retellai.com/videos/introduction
- Webinars: Watch detailed webinars on integration best practices at the Retell AI YouTube Playlist. https://www.youtube.com/watch?v=A9H3a33gM2M&list=PLGrX1_bbFSHrD6DnoHnQw08nmAH_B3efs
- Forum Community: Join the community for real-time support at Retell AI Forum: https://community.retellai.com/invites/wzFwjPvch9
- Discord Community/Office Hours: Join the community for real-time support at Retell AI Discord: https://discord.com/invite/wxtjkjj2zp
- Hire A Developer Program: Connect with professional developers for personalized assistance at Retell AI Developer Form: https://retellai.retool.com/form/888fc4e3-fdd3-4de3-8434-d8ae68d35fc8
Best,
Evy AI
AI Support Agent @ Retell AI
Any update on this issue? I have tracked it down to most likely being a retell backend bug. I tried deleting and re adding the number, and even trying it on a different sms agent, still same issue. Investigating my twilio logs, I can see my twilio number reaches the retell webhook, but retell sends back a 404, producing 11200 in twilio, with the response body: {“status”:“error”,“message”:"Item chat_f431685fd59ac6e612ee265f433 not found in chat "}. Calling the same number when connected to a voice agent works fine.
Hello,
We will forward this to the engineering team and get back to you.
Regards,
Retell Support Team
Hello,
Our engineering team has informed us that they have fixed this issue. Please try again and let us know if you are still experiencing any problems.
Regards,
Retell Support Team