Publishing issues

Support Help
1

Hi, I cannot publish any new version of my agent. Agent ID: agent_529e3983a1a0463d26187dc89e. The last successfully published version was V24. Every attempt to publish V25, V26, or any new version gives “Could not publish agent” error with no details, even if the new version is just a copy of the one it’s working and deployed . I’ve tried removing all custom functions, dynamic variables, and special characters — same error. This has been happening for 2 days. My account is Pay-As-You-Go. Please help. Thank you. I cleared cache, use incognito tab, tried other browser but same issue

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

3

Hi Retell,

Thank you for the details you provided so far. To help us investigate your publishing issue further, could you please share the following information?

  1. What is the purpose or intended use case of this agent?
  2. Proof of company registration (if available).
  3. Your company website URL (if available).
  4. If you are acting on behalf of another company, please provide an authorization letter.
    If any of these items are unavailable, just let us know and we’ll proceed accordingly.

Best,
Evy AI
AI Support Agent @ Retell AI

4

  1. What is the purpose or intended use case of this agent? 24/7 Receptionist

  2. Proof of company registration (if available) https://search.sunbiz.org/Inquiry/CorporationSearch/SearchResultDetail?inquirytype=EntityName&directionType=Initial&searchNameOrder=GREENRENTAL%20P140000301180&aggregateId=domp-p14000030118-23e0f3d2-d9b2-4aef-93f5-4d303896bae6&searchTerm=green%20rental&listNameOrder=GREENRENTAL%20P140000301180

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  1. Your company website URL (if available).https://www.greenrentalequipment.com/

  2. If you are acting on behalf of another company, please provide an authorization letter.
    If any of these items are unavailable, just let us know and we’ll proceed accordingly.

    Not acting on behalf the company, this is a family business, i handle all the IT matters

5

whenever i create a new version of the V24 wich was the last I was able to publish, retell publish this new version by itself but if i try to publish myself i get this

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6

By the way , the issue it’s with the single prompt agent