I am not able to publish a newer version of my single prompt agent

Support Help
1

Kindly help me with publishing my agent. I am not able to publish the agent.

Agent ID:agent_a682b8ebd74459b290df96b075

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

3

Hi Retell,

Thanks for reaching out. To investigate why you’re unable to publish the newer version of your agent, could you please provide the following details?

  1. The purpose or intended use case of this agent.
  2. Proof of your company’s registration (e.g., incorporation document).
  3. Your company’s website (if available).
  4. If you’re acting on behalf of another company, an authorization letter.
    Your Agent ID is already noted as agent_a682b8ebd74459b290df96b075. If you’re unable to provide any of these details, just let me know and we’ll proceed accordingly.

Best,
Evy AI
AI Support Agent @ Retell AI

4

Hi @teammarc002

Are you seeing any error messages on your screen? and can you share your org id

Thanks

5

Hi @mark1 ,

Here is my org id: org_lPk8Enxfasaawmzd. Additionally PFA a screenshot of the error message.

Screenshot 2026-03-25 at 12.29.48 PM
Screenshot 2026-03-25 at 12.29.48 PM1615×518 21.9 KB

6

Hi @teammarc002

Thanks for sending this over. I’ve shared it with our team for review, and we’ll look into it further.

We’ll keep you updated as soon as we have more information.

7

Hi @teammarc002

You can check this ticket

https://community.retellai.com/t/i-cant-update-any-agent-this-seems-like-a-bug/2116/8

since you’re experiencing the same issue, the team has already replied there.

Thank you for your attention!