Phone Number Connection

Support Help
1

Hi Retell Support,
I’m trying to connect my existing Australian Twilio number +61485037454 via SIP trunking.

The SIP connection test succeeds, but when I click Save I get “Phone number already exists.” The number does not appear in my Phone Numbers list.

I also have a KYC Verification Failed: Government ID verification failed message in the dashboard.

Could you please clear/release the existing phone-number record and help resolve the KYC verification issue so I can connect this number via my Twilio SIP trunk?

2

Hey @info44 Kindly send an email to support@retellai.com with the following details:

  • Proof of ownership of the number

  • Your organization ID

  • A description of the issue you’re facing

Our team will review your request and guide you further.

Thank you!