Phone number already exists but is not visible in my account

Support Help
1

Hi,
I am trying to connect my Austrian Zadarma phone number to Retell AI via SIP trunking.

When I try to add the number, Retell shows the error: “Phone number already exists.”

However, under Phone Numbers in my Retell workspace, no phone numbers are listed. It says “You don’t have any phone numbers.”

Could you please check whether this phone number is already registered somewhere in Retell and remove/release the existing connection so I can add it to my current workspace?

Thank you!

2

Hello @elmalkyyousef4 Kindly send an email to support@retellai.com with the following details:

  • Proof of ownership of the number

  • Your organization ID

  • A description of the issue you’re facing

Our team will review your request and guide you further.

Thank you!