402 Payment Required

Support Help
1

Hi Retell team,

I want to confirm the current policy for new accounts.

Previously (around 1 month ago), I was able to use the /v2/register-phone-call endpoint without adding a payment method, and it worked for testing.

Now, with a new account, I’m getting:
402 Payment Required when calling /v2/register-phone-call.

My questions:

  1. Do new accounts now require adding a payment method before using phone call features?

  2. Is there still any free trial credit for telephony / phone calls?

  3. Are there any limitations or activation steps required for new accounts before making calls?

For context:

  • API key is valid (not 401)

  • Agent is correctly configured

  • Error occurs only on phone call endpoint

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

3

Hello @lynkcomtech

Can you share the org id?

4

Sure This my org id

org_050TCs2yDHiyrYng

5

Do you see more details to the error message after “402 Payment Required”? If so, could you please share the detailed error message? Thank you!