My Government ID failed to be processed to verify… my ID is completely fine how can I get this approved so I can do outbound calls?
Based on the available sources, here’s how to address your Government ID verification issue:
Common Verification Failure Scenarios
If your ID verification keeps failing despite using clear images, there are a few potential causes:(1)
One reported issue is: “The ID details and face portrait match that of a previously submitted ID on a different account.”(1) If this applies to you, try using a different valid ID (such as a passport if you submitted a driver’s license, or vice versa).(1)
Steps to Get Your Verification Approved
Email all your verification documents directly to support@retellai.com.(2) Include:
- Your account email(1)(2)
- Your phone number(1)
- Your full name(1)
- Your Workspace/Organization ID (if available)(3)
- Clear photos of your ID documents(2)
The support team can manually review your case and help resolve verification sync issues between Persona and Retell.(3)
Alternative Support Channels
You can also reach out through:
- Visit Contact Sales(3)
- Visit https://github.com/RetellAI/(3)
Note on Regional Availability
If your country isn’t listed in the supported verification regions, you’ll need to request special approval from the Retell team to enable identity verification for your account.(4)
what if my ID has 10 days before it expires?
Hello,
Please send an email to support@retellai.com and include your documents,
and share the email address you used. This will help me assist you more quickly.
I emailed already with my info
Can you share what email you used, so I can check it?
I don’t have access to any email addresses from our conversation. As an AI Assistant for Retell AI, I don’t collect or store personal information like email addresses from our interactions.
If you’re looking for contact information for Retell AI support, you can reach them at compliance@retellai.com(1).
If you’re asking about how to collect and verify email addresses within a Retell AI agent, the sources show examples of prompting patterns for collecting email information from callers(2)(3).
here is the email to the account
Hello @Britton
Its approved