KYC getting failed again and again

Support Help
1

My email id is - sanskruti20649@gmail.com

2

Hi! I see you’ve shared your email address (sanskruti20649@gmail.com). How can I help you with your Retell AI account?

If you’re experiencing issues with account access, password resets, or workspace management, I can assist with those topics based on the available documentation.

3

my kyc is getting failes

4

If your KYC verification is failing, here are some steps to resolve it:

Common Solutions:

  1. Try a different form of ID - If you’ve already verified one account with a specific ID (like a driver’s license), use a different government-issued ID (like a passport) for your second account(1).

  2. Contact support directly - Send an email to support@retellai.com with your account details and documents(2). Include your account email and phone number information.

  3. Check for duplicate accounts - Each person can verify only one account(3). The system detects duplicate identities, so even using a different government ID may be flagged as a duplicate(3). If your previous account was verified and later deleted, contact the support team to request a manual review(3).

  4. Verify Persona sync - Sometimes the Persona verification completes successfully but doesn’t sync with Retell(4). If this happens, reach out to support to manually sync your verification status.

Important Notes:

  • Retell currently supports verification in 83 countries(3). If your country is not listed, contact them for a case review.
  • Manual account verification can take some time to process(2).
5

No i have mailed your support with my government Id photo and also email id please verify this i need this urgently