I've purchased the number but isn;t able to make calls in Pakistan

Support Help
1

HI, I want to you to solve my problem. I’ve purchased Paid number but still not able to make call in Pakistan. what should i do

2

The issue you’re experiencing with calling Pakistan is likely due to carrier restrictions. Numbers purchased from Retell can currently only make calls to US numbers(1).

For international calling to Pakistan specifically, one community member attempted to set up calls through Twilio’s Elastic SIP Trunk but was unsuccessful(2). Another community member noted that Twilio doesn’t provide outbound calling to Pakistan due to it being a highly problematic destination with multiple fraud-related occurrences(2).

If you need to make calls to Pakistan, you’ll need to:

  • Use a custom telephony provider that supports Pakistan as a destination
  • Configure a custom SIP trunk with a provider that allows calls to Pakistan

For help with custom telephony setup, you can:

3

Can i make calls in UAE?

with the US number?

4

No, you cannot make calls to UAE with a US number purchased directly from Retell(1).

Retell AI’s native platform currently supports purchasing U.S.-based phone numbers and making domestic calls within the United States(1). Therefore, directly making calls to United Arab Emirates (UAE) numbers using Retell AI’s default setup isn’t supported(1).

However, you can enable international calling, including to UAE numbers, by integrating Retell AI with a third-party telephony provider like Twilio(1). This integration allows you to use international numbers and manage call routing through your chosen provider(1).

One community member reported having an issue making international calls using their Vonage number from US to UAE, even after setting up the SIP with the correct terminal URI(2).

To set up international calling to UAE, you would need to follow the custom telephony integration process with a provider like Twilio.