Internal Service Error

Support Help
1

  • Error: “Internal Server Error” when creating phone calls

  • Call History shows: “no valid payment” errors with 0:00 duration

  • Tested both inbound AND outbound calls - both fail

  • Account: Tres Miller (tresmiller@gmail.com)

  • Phone: +13855034455

2

Based on the “no valid payment” error you’re seeing, this indicates a billing or payment method issue with your Retell AI account(1)(2)(3).

The no_valid_payment disconnection reason specifically means there’s “no valid payment registered on file, or service shut down due to bill overdue”(1). This prevents both inbound and outbound calls from connecting(1).

Immediate Steps to Resolve

  1. Check your payment method: Log into your Retell AI dashboard and verify that you have a valid payment method on file
  2. Review billing status: Check if there are any overdue bills or payment issues in your workspace billing section
  3. Clear any payment errors: If you see billing errors like “internal server error” when accessing billing, try clearing your browser cache and re-logging in(4)

Recent Platform Issues

There have been recent temporary platform-wide payment processing issues that affected multiple users(5)(6). These were typically resolved by the Retell team within a short timeframe(5)(6). However, your issue appears to be account-specific since it’s persisting.

If Issues Persist

If you’ve verified your payment method is valid and the issue continues:

The support team can check your specific account status (org ID) and resolve any billing configuration issues(4).

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3

:memo: Key Evidence:

  • Your payment method IS valid and working

  • The error happens on BOTH inbound and outbound calls

  • This indicates a server-side account synchronization issue, not a configuration problem

The Retell AI support team should be able to resolve this quickly once they investigate your account’s payment validation system