How do I address my CPM (Cost Per Minute) issues?

Support Help
1

Why is my CPM so high? It seems to have doubled on the “wholesale” level?

2

Hey @amorton

Your CPM can rise due to two billing exceptions :

  1. Dynamic opening messages: calls under 10 seconds are billed at a 10-second minimum.

  2. LLM token scaling: prompts over 3,500 tokens scale duration proportionally (e.g., 4,200 tokens × 60s = 72s billed). Flex mode commonly triggers this since it compiles all node prompts, transitions, and tool descriptions into one context.

Could you please share a call ID and highlight the specific part where the billing appears higher than expected? This will help us review it more accurately.

Thank You