When adding a voice: Resource Not Found

Support Help
1

Hello,

I’m having a problem with a community voice from Elevenlabs. The voice is Raquel – Young, Bright and Cheerful
ID: 1eHrpOW5l98cxiSRjbzJ

When I try to add or select this community voice, I get the following error:

“Resource Not Found. Please check that it exists and you have permission to access it.”

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I am not using this voice in any other agent.

Could someone help me?

Thanks in advance!

Ana

2

The error “Resource Not Found. Please check that it exists and you have permission to access it” when adding an ElevenLabs community voice typically indicates that the voice ID may not be accessible or the voice might have been removed from ElevenLabs’ community library(1).

When adding custom voices from ElevenLabs, you can add community voices by clicking “Add custom voice” in the voice selector(1). For ElevenLabs voices specifically, you can add community voices by voice name(1).

A few things to verify:

  1. Voice Availability: The community voice you’re trying to add (ID: 1eHrpOW5l98cxiSRjbzJ) may no longer be available in ElevenLabs’ community library or may have been made private by its creator.

  2. Account Limit: There’s a limit of 100 custom voices per account(1). If you’ve reached this limit, you’ll need to contact support@retellai.com(1).

  3. Public User ID: When adding ElevenLabs community voices via API, the public_user_id is required and represents the user ID of the voice owner(2).

Since the documentation doesn’t cover this specific error scenario in detail, I’d recommend:

  • Try searching for the voice by name (“Raquel”) instead of ID in the voice selector
  • Verify the voice still exists in ElevenLabs’ community library directly
  • Contact Retell AI support at support@retellai.com if the issue persists

Would you like help with setting up an alternative voice or exploring other voice options?

3

Hello @Ana

Can you share the agent id?