Error - Prompt Condition Cannot Be Empty

Support Help
1

Hi everyone,

When I try to edit my Retell flows, add a new node, or, frankly, do any action from the sidebar or on the flow canvas itself, I am met with the red error below: “Prompt Condition Cannot Be Empty.”

Has anyone come across this?

2

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

4

It’s been 8 hours. Is there any update?

5

Hello derektgrossi
Can you share the agent id ?

6

agent_1f2b8366816aee6bde2d858891
agent_24d4d2f6a1b2dc2fc3077585df

^ These are the two boards I’m trying to work on at the moment.

7

Is there any update?

8

Is there any update on this?

9

Hello Derek
Yes, I’ve reported it as bug and it will be solved very soon

10

Quick question, did you use the API at any point while editing this conversation flow?

11

Fixed, let me know if there anything else

1 Like
13

Thank you very much Omar!