Unable to Edit or Modify Flow – Editor Seems Locked or Broken

Support Help
1

Hello Support Team,

I’m currently experiencing a critical issue with the flow editor.

At the moment, I’m unable to edit any items at all. This includes:

  • Editing existing nodes

  • Deleting nodes

  • Adding new nodes

It appears that the editor is either locked or not functioning correctly. Any changes I try to make are not saved or are completely blocked.

This issue is preventing me from continuing my work, so I would really appreciate it if you could help investigate and fix this as soon as possible.

Please let me know if you need any additional information, screenshots, or logs from my side.

Thank you very much for your support.

Best regards,
[adm@hrgo.info]

Screenshot 2569-02-05 at 14.19.41
Screenshot 2569-02-05 at 14.19.41417×158 6.67 KB

2

I understand you’re experiencing a critical issue with the Conversation Flow editor where you cannot edit, delete, or add nodes. Based on recent reports from other users, there appears to be a known issue affecting the flow editor.(1)

Other users have reported similar problems, including an “Error: Parameters Must Be Object” that blocks conversational flow editing.(1) Users experiencing this issue tried logging out/in, clearing cache, and using different browsers without success.(1)

In one case, a user had to create a new agent from scratch and copy everything over because the issue persisted and they needed an immediate fix.(1) The Retell team has acknowledged these issues and indicated they are working on fixes.(1)

For your specific situation, I recommend:

  1. Try the basic troubleshooting steps if you haven’t already (clear cache, different browser, log out/in)
  2. Note your agent ID - this will be helpful for the support team to investigate
  3. As a temporary workaround, you may need to create a new agent and migrate your configuration

To get direct assistance from the Retell team:

Please provide your agent ID when contacting support, as this helps the team investigate the specific issue with your flow editor.