Hello! I’d like to get some feedback on how our agent is currently set up. As you can hear in this call, we try and qualify this lead based on the size of their project. As shown in the screenshot, we must disqualify projects under a certain threshold, and this project was under that and the agent e…

Hello George, These instructions are in the global prompt, which the AI considers, but it primarily follows the node structure you have. It’s better to place a transition condition based on project size within the node rather than in the global prompt. Also, try using GPT-4.1, as it follows instruc…

Hello @george1 I send your issue to the team to look Thank You

Agent struggles to qualify a lead

Support Help

support2 March 24, 2026, 3:25pm 3

Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.

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Agent struggles to qualify a lead

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