We have a live implementation that is functional, but we’re looking to refine performance, improve conversation quality, and better handle edge cases.
What we’re looking for:
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Review of current call flows and agent behavior
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Feedback on conversation design and naturalness (pacing, tone, reducing filler, etc.)
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Guidance on handling edge cases (voicemail detection, IVR navigation, failed transfers)
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Suggestions to improve reliability and scalability
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Best practices for structuring prompts, nodes, and transitions
If you have hands-on experience building and optimizing voice agents in Retell AI, we’d like to connect.