I’d be willing to review your voice agent. I’ve been building contact center solution with various other applications for over 25 years. I’ve been focusing on getting really well versed in Retell AI.
Not sure if you are using the conversational flow builder or single prompt. I’m using my past experience with similar type conversational flow workflow tools to build the best solutions.
I have built and optimized several voice agents in Retell AI, covering everything from prompt structuring and node transitions to voicemail detection and IVR handling, so the areas you mentioned are very familiar to me.
Refining conversation flow and reducing unnatural pacing or filler is usually where the biggest quality gains come from, and it sounds like that is exactly what you are after.
I can take a look at your current setup and give you practical, specific feedback rather than just general advice.