on my dashboard the agent in phone number side bar it’s attached to a number but on agent sidebar it says it’s not @support10 can you help?
Hey @duncan Could you please share your organisation ID and a screenshot of what you’re seeing? Before sharing the screenshot, please make sure to hide or redact any sensitive information that you do not wish to disclose.
This will help us investigate the issue more effectively.
Thank you!
@duncan Checking with the team.
Hi @duncan Could you also please share the phone number associated with the issue, along with the agent ID?
agent_be47cd6213ef14fc9a200707d2 use this call session and get the '‘to’ number :call_347e6efbec22d1a851059cd00d8 @Shah-Fazal
@Shah-Fazal any information?i still see it
@duncan Your issue has been escalated we’ll provide an update as soon as we have more information.
@Shah-Fazal the issue is still present any update?
@duncan the team is working on a fix.