Hey I just got into Retell.
I am testing an agent. Whenever I interrupt the agent, they agent keeps speaking her full sentence even when I tell her to sop or wait. Is there any solution to that?
Interruption Sensitivity is 1.
Interruption Sensitivity controls how easily users can interrupt the agent, with values ranging from [0,1](1)(2). When set to 1, interruptions should be easier(1)(2). However, there are a few things to check:
Test Agent vs Live Calls
The Test Agent in the dashboard may not reflect interruption behavior accurately(3). One user reported that interruption settings work on live calls but not on Test Agent(3). Try testing with an actual phone call to see if the behavior improves.
Adjust Denoising Mode
Background noise can interfere with interruption detection(4). The denoising_mode setting has options(2):
noise-cancellation(default): Removes background noisenoise-and-background-speech-cancellation: More aggressive, removes both noise and background speech(4)
Set denoising mode to handle your audio environment(4)(3).
Lower Responsiveness
The responsiveness parameter (also ranging from [0,1]) controls how quickly the agent responds(1)(2). Lower values mean the agent waits more and responds slower(1)(2). Try decreasing responsiveness slightly to give the agent more time to detect interruptions(5).
Verify Settings Range
Ensure you’re setting interruption_sensitivity as a decimal value between 0 and 1, not just the endpoints(3). The parameter accepts values throughout the range(3).
If issues persist after trying these adjustments, test with a live call rather than Test Agent to confirm the actual behavior(3).
Hello @u7air
Can you share a call id that has this issue?