The Idea: Currently, outbound agents often call leads at inappropriate hours if the agent is based in a different time zone than the lead. This feature would allow Retell to automatically detect the lead’s location based on their area code (or CRM data) and “gate” the calling window. You simply set the allowed calling hours (e.g., 9:00 AM – 6:00 PM) in the agent settings, and Retell’s engine automatically pauses any pending outbound calls to that specific number until their local time falls within that window.
Why it’s meaningful: It prevents “spam” complaints and ensures your agent is only calling when the prospect is most likely to be receptive, increasing both conversion rates and brand reputation.
We will have this feature in our dialer soon.