Enable outbound calling - custom Twilio SIP trunk pls

Support Help
1

Hi Retell team,

I’m on the Pay As You Go plan and I have a custom Twilio Elastic SIP Trunk fully configured (Termination URI, Origination URI pointing to sip.retellai.com, and IP ACL whitelisting Retell’s SBC block 18.98.16.120/30).

Outbound calls are not connecting, no error is shown, the call just doesn’t go through.

Could you please enable outbound calling for my account? I need it for a Mexican phone number connected via custom telephony.

Thank you!

2

Hey @danteaguilera.yolo

Can you share those Call IDs?

Thank You

3

Sure:
call_d36d66e8d252958130b2076e7c5
call_9a5ed90f1e2e7d48b6c25ff7dd1
call_04a794c26ba232e2fe947462ad6
call_166cd3bce8aa6ad9ed7c58cfa7f

Thank you

4

Hey @danteaguilera.yolo

I’ve escalated this to our team for further review.

We’ll update you as soon as we hear back.

Best regards

5

Hey @danteaguilera.yolo

There is no username and password to make an outbound call.

Please use this guide (Twilio - Retell AI) its a step by step guide to connect to your Twilio account via SIP trunking.

Thank You

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6

Right! Now it works! Thanks a lot!