STT input but LLM dont answer -> disconnection_reason: inactivity

Support Help
1

We have multiple workspaces, which are all working fine. We registered that sometimes our agents in 2 workspaces do not react to input from caller. No Reminder Message is triggered and then suddenly the call ends beacause of disconnection_reason. Is the LLM (Gemini 3.0 Flash) buggy regarding getting stream from STT provider Soniox or something?

Example Call:
call_9af99bf96ad6259721822c8cf8a

transcript (german)
Agent: Herzlich Willkommen. ich bin (agent_name), die KI-Assistentin von XY (blurred). …
User: Ich wollte ein (product) reklamieren,.
Agent: Haben Sie den Stuhl online oder in einer unserer Filialen gekauft?
User: In Filiale
User: gekauft.

… ← after our setting 20sec end_call_on_silence is triggered the call is finished with disconnection Reason: inactivity.

This happens since last week.

2

Hey @TrendVoice Checking with the team . Regards

3

Hey @TrendVoice you have been opted out of data storage. Could you please reproduce the call without opting out so we can investigate the issue?

Thank You

4

Sure, here is another live call with edited data storage:

call_4d422e3d61e64638ae9ea6a9bd7

5

@TrendVoice Checking with the team

6

Hey @TrendVoice can you use GPT-4.1 and try again?

7

okay thanks for this advice. the whole day, we do not registered this problem again. now we have to stick to this LLM to fix this type of problem?