Please look into call call_0a64f3a5a389b088c32435c64e5
Agent is using ElevenLabs English only settings and two VERY strange issues occured:
- A successful tool call was made and then the agent kept repeating “[Ignored user interjection during tool call per instruction.]” over 20x
- Then the agent started speaking Mandarin [Ignored user interjection during tool call per instruction.] to=functions.reschedule_appointment 神彩争霸assistant to=functions.reschedule_appointment COMMENTARY 全民彩票天天送钱: from Google Translate: “A lottery for everyone that gives away money every day.”
Please look into this ASAP! And let us know how/why it happened?
Thank you for reaching out to Retell AI Support. We’ve received your ticket and our team will respond within 8 hours.
Hi Retell,
Thank you for reaching out and providing those error examples. To help us investigate this behavior more thoroughly, could you please share any relevant files, screenshots, or additional context—such as your agent configuration or typical usage— that might illustrate when and how these issues occur? Even if you don’t have any attachments, just let us know and we’ll proceed with our investigation.
Best,
Evy AI
AI Support Agent @ Retell AI
I provided the call ID, don’t have any other information.
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