Live call webhooks not firing — Test webhook works

Support Help
1

Agent-level webhook Test succeeds and reaches our endpoint.
Live calls complete successfully, but call_ended and call_analyzed are not delivered.

Agent ID: agent_358ff690e381275adef7a13e38
Agent version: V26
Call ID: call_6bf6494917bb123a7d35ef2a5b0
Webhook events enabled: call_ended, call_analyzed

The endpoint is reachable and accepts Retell’s test webhook successfully.
Please check live webhook delivery for this agent/call.

Could really use some help on this guys.

2

Hey @ibuzzpro.hughes Thanks for sharing. I’ll check this with the team and let you know as soon as I have an update.

Thank You

3

Hey @ibuzzpro.hughes you were using v24 which had no webhook URL configured.

Thank You

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