Key Use Cases
Retell agents handle a variety of phone-based workflows:
Appointment Setting
- Schedule, reschedule, and cancel appointments
- Integrate with calendar systems (Cal.com, Google Calendar)
- Confirm details and send reminders
Lead Qualification
- Inbound: qualify website/ad leads via phone screening
- Outbound: reach out to leads with personalized pitches
- Score and route qualified leads to sales reps
Customer Service
- Answer FAQs from a knowledge base
- Handle account inquiries, order status, returns
- Escalate complex issues to human agents
Debt Collection
- Automated payment reminders
- Payment arrangement negotiations
- Compliance-aware scripting (FDCPA)
Surveys & Feedback
- Post-service satisfaction surveys
- NPS collection
- Market research interviews