Lesson 13: Voice Selection & Customization

Voice Selection & Customization

Platform Voices

Retell offers a library of pre-built voices with different:

  • Gender — male, female, neutral
  • Accent — American, British, Australian, Indian, and more
  • Tone — professional, friendly, casual, authoritative
  • Age — young adult, middle-aged, senior

Choosing the Right Voice

  • Match the voice to your brand and use case
  • Healthcare: calm, professional, reassuring
  • Sales: energetic, confident, friendly
  • Support: patient, clear, empathetic
  • Preview voices in the agent settings before committing

Custom Voice Cloning

  • Clone a specific voice from audio samples
  • Useful for brand consistency or celebrity/spokesperson voices
  • Requires high-quality audio samples (clean recording, no background noise)
  • Process: upload samples → Retell processes → custom voice available in your account

Voice Settings

  • Speed — how fast the agent speaks
  • Pitch — higher or lower tone
  • Stability — how consistent the voice sounds (lower = more expressive, higher = more consistent)
  • Similarity boost — how closely to match the original voice (for cloned voices)